Site Terms and Conditions
This web site (the Site) is operated by Thomas Cook Retail Limited, trading as MyTravel and flexibletrips.com. Please read these terms and conditions carefully before using this Site. You must consent to these terms and conditions without qualification if you use this Site, and if you disagree with any part of these terms and conditions then you may not use this Site in any way.
This Site is intended for use only by users who access it from the United Kingdom. The information and prices on this site only apply to users who make a booking from the United Kingdom. We are a company incorporated in England and Wales and our business and the services we offer are governed by English Law. We are not licensed to trade as a travel agent or tour operator outside of the United Kingdom therefore we are unable to accept bookings from users who are not based in the United Kingdom.
No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this Site or the services we offer with any laws of any other country, and the laws of other countries will not apply to this Site or to the services we offer.
We reserve the right to deny access to this Site at any time without notice.
Access to this Site is conditional on your agreement that all information contained in it and all matters that arise between you and us will be governed by English law. It is also conditional on your agreement that any dispute that arises between you and us will be subject to the exclusive jurisdiction of the Courts of England and Wales.
Site User Obligations:
By using this Site you agree that:-
- you accept financial responsibility for all transactions made under your name or account;
- you must be 18 years of age or over and have legal capacity;
- you warrant that all information you provide about yourself and about anyone else shall be true and accurate;
- this Site must not be used for speculative, false or fraudulent bookings;
- the transmission of threatening, defamatory, pornographic, political or racist material, or any material that is otherwise unlawful or offensive via this Site is expressly prohibited;
- this Site and any of its content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you except that one copy of the information contained within the Site may be made by you for personal, non-commercial use.
Booking Conditions & Site Content/Information
All bookings made on this Site are subject to the relevant suppliers/tour operators booking conditions in addition to these Site conditions. We recommend that you print a copy of the applicable booking conditions when making a booking. Booking conditions contain limitations and exclusions of liability, and cancellation and amendment charges are payable if a booking is cancelled or amended after it has been confirmed.
No warranties, promises or representations of any kind, express or implied, are given as to the accuracy of any of the information on this Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) that may arise as a result, directly or indirectly, from the use of any of the information or material contained on this Site and/or the use of or access to any other information or material via web links from this Site, or any inability to access this Site. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via other sites or supplied by an identified third party, where consistent with the applicable booking conditions. If any of these exclusions, in whole or in part, are found to be unlawful, void or unenforceable for any other reasons, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.
Flexibletrips.com may change any aspect of this Site or its content, including the availability of any suppliers, features, information, or other content, at any time without notice. The information and prices on this Site are not live and are updated from time to time. Every effort is made to ensure the accuracy of all information and prices but, regrettably, errors do occasionally occur. Where a price is obviously incorrect due to a system error, we shall not be bound by such price. The prices and any discounts shown on this Site are applicable to Flexibletrips.com only and may vary from the prices offered for the same holidays by Thomas Cook retail shops, Thomas Cook TV and Thomas Cook telephone direct businesses.
This Site is provided on an as is and as available basis. We do not accept any liability in respect of your inability to access or use this Site at any time or for any interruption in that access or use, or for any failure to complete any transaction. We do not warrant that this Site is free from computer viruses or other properties that may cause loss or damage.
Copyright and Trade Marks
The copyright in the content of this Site belongs to us or to the licensors of such content. We reserve the copyright and all proprietary rights in this Site and all its content. The names Flexibletrips, Thomas Cook and any other marks, logos and graphics of Thomas Cook displayed on this Site are registered trade marks of Thomas Cook UK Limited or its affiliates. Other company and product/service names displayed on this Site may be the trade marks of their respective owners. You are not granted any right or licence to use any trade marks.
Thomas Cook Retail Ltd is a member of ABTA with membership number W8361. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street London SE1 9EQ Tel: 0203 117 0500 or look at their website: www.abta.com.
We also hold an ATOL with number 0020. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk
Credit Card Fraud Contingency
Please make sure that you have supplied us with the correct credit card billing information. If you do not supply the correct credit or debit card billing address and/or cardholder information, the issue of your tickets may be delayed and the overall cost may increase. We do reserve the right to cancel tickets after issue if payment is declined or if you have supplied incorrect credit card information.
In addition, we also reserve the right to do random checks (including the electoral roll) in order to minimise credit card fraud. As a result of this, before issuing tickets we may require you to provide us with a fax or postal copy of proof of address, as well as a copy of your credit card and a recent statement.
What information does this site and Flexibletrips monitor?
When you browse the site, we do not collect personal information about you. The only way we will get any kind of personal information is if you give it to us.
The company requires that consumers supply personal information, including e-mail addresses, during the purchase process. The company may also collect additional personal information from subscribers in an optional e-mail subscription form. On occasion we may also invite customers and site users to provide additional personal information via a market research questionnaire or e-mail, the results of which are monitored in aggregate form and this enables us to provide a better service to our customers.
The Web Site uses "cookies" which are small pieces of computer code which are stored on your computer's hard drive. These cookies are used to measure site usage and related information. Cookies do not contain any personal information about you.
What does the company do with the information it gathers?
We may use the information we gather to measure the entry and exit points of visitors to the site and respective numbers of visitors to various pages and sections of the site and details of searches performed. We may also use this information to measure the usage of advertising banners and other click through from the Web Site. We may disclose information of this nature to selected third parties but only in an aggregated statistical format. Any personal information that may identify an individual visitor will not be passed on to any third party, except where necessary to process your transaction or enquiry. Please note that your personal information may be transferred outside of the UK and the European Economic Area in order to process and arrange for the products and services you have booked with us. When you submit your request to us you agree that we will use the personal information you have provided in this manner, and that we can provide it to our affiliates, agents and third parties, but only where necessary to enable your request to be processed.
Users who have subscribed to our e-mail service, or visitors purchasing products on the site who have not opted out, will receive promotional mailings and e-mails from Flexibletrips and other companies within the Thomas Cook group. Personal information collected in accordance with the Data Protection act may be passed to our affiliates, agents and other third parties who may compile and distribute mailings and e-mails on our behalf in accordance with the purchaser's marketing preferences. On occasion we may also collect personal information from you via a market research questionnaire or e-mail. Flexibletrips will provide a copy of any personal information held about you. If you wish to avail yourself of this service please write to:
The Data Protection Manager, Flexibletrips, Locksview, Brighton Marina, Brighton, East Sussex, BN2 5HA A charge may be made for this service. If you no longer wish to receive promotional mailings or e-mails please e-mail firstname.lastname@example.org
Cookie Usage Policy
A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.
Cookies can be session/temporary cookies, which mean they only stay on your machine whilst you are on our site and as soon as you close your browser these cookies will be deleted, or they can be permanent cookies, which means they stay on your computer even after you leave our website until you manually remove them or your browser deletes them after a set period of time.
The types of cookies we use on MyTravel.com along with their purpose (and names) are detailed below:
Essential Site Cookies
These cookies are essential as they allow our website to work correctly so that you can complete your booking. These cookies expire at the end of the session. Names of this type of cookie we use are:
These cookies allow us to collect information about how users are using the site in order to collect and compile anonymous aggregate information about the site. We use this information to enable us to provide you with high quality content and user experience. Some cookies expire at the end of the session and most will expire within a month. There are a few cookies that will remain on your computer for longer. Names of this type of cookie we use are:
Third Party Analytical Cookies
Third party cookies help us compile anonymous, aggregate information about the parts of the site that visited the most and also to track how our advertising is performing. We use this information to enable us to provide you with high quality content and user experience and for us to see how successful our own advertising is performing elsewhere on the internet. Some of the cookies expire at the end of the session but most will remain on your computer for over a year or two. Names of this type of cookie we use are:
Social network will use third party cookies to allow us to display social network sharing buttons on our site. Names of this type of cookie we use are:
Thomas Cook Retail Limited Registered Office:
The Thomas Cook Business Park, Coningsby Road, Peterborough, PE3 8SB, England
Company registration number: 00102630 England.